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Kyrgyzstan: Promoting M-Report Social Accountability Instrument. This vacancy is open for nationals of Kyrgyzstan only.

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Organization: UN Children's Fund
Country: Kyrgyzstan
Closing date: 23 Mar 2018

Background:

Enabling children and youth to participate on issues that matter to them and making sure that their voices are heard and acted upon are among UNICEF’s strategies in promoting their rights. The Programme models various instruments and strategies in promoting such child and youth engagement. They vary from social entrepreneurship, formalized self-governances and youth-centered work to innovative arts, sports, technology and digital engagement. Current consultancy will help strengthening M-report, text and SMS-based instrument through drawing from global digital opportunities as well as through linking to the national policy frameworks.

M-report, a user-centered social monitoring tool implemented in partnership with National Institute for Strategic Studies under the Government of the Kyrgyz Republic (NISS). The tool is run through simple and free text and SMS-based surveys among young people and children. They are directly questioned through SMS polls on issues regarding them and their future. Web platforms http://mreport.kg and http://mnenie.kg, are part of the M-report infrastructure, which accommodates information, data and analysis resulting from the polls and shares the results with the community. It is meant to facilitate government’s and civil society’s awareness on possible gaps and opportunities in youth’s and children’s wellbeing and livelihood. This innovation is designed to strengthen youth-led development and enhance engagement in planning and decision-making processes.Â

The process of M-Report involves 1) creating awareness among relevant stakeholders on unresolved, priority areas to fill knowledge gaps and assist in reporting; 2) Providing proper resources and infrastructure for advocacy and lobbying; 3) Policy review and change.

Within two years, the subscriber base has reached 5,300, with approximately 1,000 respondents participating in a poll on average. The consultancy under this ToR will help identifying and implementing a sustainability strategy which include increasing response rate, change in policies as a result of the polls, low cost of SMS, improved feedback exchange with users. The consultant will propose steps to improve the image of M-Report, by moving from the custom programming based M-Report platform to the widely successful Rapid Pro based platform. This would not only increase the potential of the project to secure additional funding, but also increase the versatility of the tool. Among the new capabilities most importantly it would add the user feedback mechanism. Helping to explore the links of the instrument to newly emerging reform-oriented endeavors such as Taza Koom, Open Government and Open Data is another area for current consultancy.

Objective/purpose of the consultancy/services

To explore and implement transition of the M-report to the international platform of Rapid Pro and facilitate its integration to the national strategies of digitalized social accountability.

Scope of work and key tasks:

Under the guidance of the UNICEF Adolescent Development Officer fulfill the following tasks:

  • Develop and implement the strategy of the transition from custom programming based M-Report platform to the Rapid Pro programming based platform. The concept note should explicitly include the step by step plan, budget and schedule.
  • Develop and implement strategy of integrating the M-report to local projects of digitalized social accountability and good governance initiatives such as Taza Koom, Open Government etc. which includes day to day communication with the relevant institutions and staff as well as awareness raising if needed;
  • Facilitate and provide technical support to roll-out of the M-report as an instrument for people’s feed-back to social services at the municipality level;
  • Based on international experiences contribute to strategy of sustaining and expanding the rate of retention by the M-report respondents;
  • Expected outcomes/Deliverables and Work Plan

    The Consultant is expected to complete following deliverables to meet the above-mentioned tasks:

    No

    Tasks

    Deliverables

    Timeline and

    Payment

    1.

    Explore M-report transition to Rapid Pro platform

  • Agreement reached with the implementing partner and the government stakeholders
  • Roadmap identified and agreed with the UNICEF Innovation Unit
  • ToRs for software and hardware support of the transition developed and agreed upon
  • May 4th

    20% of the amount

    2.

    Identify and implement Strategies for expansion of respondent base and increasing the retention rate

  • Measures for respondents’ base expansion and better retention are agreed and included into the action plan and the budget of UNICEF implementing partners
  • June 8th

    15% of the amount

    3.

    Piloted M-report as a community monitoring mechanism for social services at the municipality level, as well as those pertaining to national digitalized governance initiatives

  • The instrument is presented and agreed as a monitoring mechanism for municipality level services and select national level programme outputs
  • Specific issues and programmes are selected in agreement with the duty-bearers and tested with M-report
  • M-report survey results analyzed and presented to the relevant bodies as well as to the wider public; Follow-on actions identified
  • July 9th

    30% of the amount

    4.

    Integrated M-report to local digitalized social accountability frameworks

  • Concept of integrating to Taza-Koom and Open Government identified, presented and buy-in obtained
  • M-report is tested as one of the implementation strategies for those tools and recognized through relevant agreements and actions plans
  • M-report to emerge as one of the implementation tools within those strategies as a part of the plan and the M&E framework in particular
  • August 24th

    35% of the amount

    Duty station and official travel involved

    Bishkek, Kyrgyzstan with possible overall three trips to Chui (up to 2 days), Osh (up to 3 days) and Jalalabad (up to 3 days) provinces. Other trips may be planned if needed.

    Payment Terms

    As a general principle, the fees payable to a consultant or individual contractor shall follow the best value for money principle, i.e., achieving the desired outcome at the lowest possible fee.

    The consultant / individual contractors are required to indicate their all-inclusive fees (including lump sum travel and subsistence costs, as applicable) for the services to be provided.

    If UNICEF determines that the Consultant needs to travel in order to perform his or her assignment that travel shall be specified in the contract. In cases where travel costs have not been set out in the individual contract, the consultant is expected to submit, within ten days of completion of a specific travel, a voucher for reimbursement of travel expenses to the appropriate Operations / Human Resources manager.

    Reimbursements shall only be processed if travel was duly authorized in the individual contract or by an authorized manager of the contracting division or office, in writing and prior to the travel. Consultants and individual contractors are responsible for assuming costs for obtaining visas and travel insurance.

    Daily subsistence allowance costs for field visits shall not exceed the DSA rates as per Interoffice memo on harmonized inter oblast DSA rates recommended for project personnel, local consultants, experts and national implementing partners.

    Consultants and individual contractors traveling on behalf of UNICEF must meet the standard trip prerequisites, including but not limited to Medical Clearance, Security Clearance through the Travel Request Information Process (TRIP) system, the Basic and Advanced Security in the Field Trainings, Travel Visa, and liability waiver (see Annex 1). Trip prerequisites will be met at the expense of the consultant.

    The Consultant will be paid upon submission of progress reports reflecting successful completion of the above deliverables.

    Duration: From 9 April 2018 through 24 August 2018

    Reporting and supervision: The Consultant reports directly to UNICEF Adolescent Development Officer

    Selection/Qualification requirements

    Master degree in Economics, Business Administration, Social Sciences or other related field

    Previous experience with highly customized mobile services with web-based dashboards

    At least two-year work experience with large-scale data collection, managing complex workflows, and automating data analysis

    Fluency in oral and written English, Russian and Kyrgyz languages

    Experience working with UN or in multi-sectoral and multi-cultural environment

    Performance indicators

  • Technical and professional competence;
  • Quality of work and timely submission of the final product to UNICEF
  • Quantity of work – completing the assignments as indicated in the work plan above
  • In addition, such indicators as work relations, responsibility and communication will be considered during the evaluation of the consultant's work.

  • How to apply:

    UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link http://www.unicef.org/about/employ/?job=511540


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